Customer Interaction Software

MoonFire developed the award-winning DialVision ® Customer Interaction software in 1994 as a generic product to be used by any organization involved in inbound or outbound telephone interactions with customers and prospects.  Our first market niche was non-profit organizations such as colleges, universities, and traditional non-profits.  Organizations can use the software through traditional licensing, or they can rent the software over the Internet. 

Web-based Software Dialer

DialVision is a 100% Web-based application and Software Dialer.  Agents access the software through a Web Browser.  The SQL Server database is accessed via the Web Server.  The Servers and database may be in the same room as the Customer Service Agents, or the Servers and Database literally could be half way around the world.  An Internet link is all it takes for the Caller to get access to the database.

DialVision is being used for fund-raising, student recruiting, alumni surveys, student retention, and random polling, ticket sales, etc.